Here at Big Town Concrete, we hold to six major company values that define who we are as a company and that we hold every employee to strive toward, in order to serve our customers with the utmost care and service, while providing the highest quality products on the market.

 
 

CUSTOMER CENTRICITY 

  • Remember that our customers and their success is our top priority

  • Focus on customer outcomes: satisfaction, repeat business, and performance

  • Provide outstanding service: treat everyone the way we would want to be treated

RESPECT

  • Treat every employee with respect - all positions are important

  • Ensure the right people are in the right roles - develop your employees

  • Enable employees to achieve their full potential

  • Maintain a culture that supports & thrives on diversity

OWNERSHIP

  • Hold ourselves accountable for customer outcomes and for achieving results, with integrity, ethics, & sound judgment

  • Own the results, even if we do not control every aspect of the process

  • Act like a small business owner, speak up, and  drive results

  • Focus on how we can get the job done, not why we cannot - provide solutions, not problems

CONTINUOUS IMPROVEMENT

  • Own the process and think outside the box and make it better

  • Make decisions based on data, not opinions

  • Foster change and agility

  • Take appropriate risks; not every initiative will work - if it does not, learn from it

  • Strive for quality in everything we do

  • Express new ideas and challenge the status quo

TEAMWORK

  • Focus on team success over individual success

  • Recognize that when issues arise, we work the issue, not the person

  • Communicate with candor & openness

EMPLOYEE-FOCUSED

  • Reward for performance and/or behaviors that are aligned with BTC values

  • Performance, behaviors that are remarkable - above and beyond the normal job standards